FAQ's

Top Questions

How do I receive the Birthday Discount?

Scencio Co. Customers are eligible to receive a Birthday Discount during your birthday month redeemable online Scencio.com.

Your Birthday Discount may be applied to one purchase at:

  • • 50% off one product in our collection or/

  • • 25% off one custom created item. 

ITEMS PURCHASED WITH THE BIRTHDAY DISCOUNT ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

How to Receive Your Birthday Discount Code

To receive your Birthday Discount, you must obtain a Birthday Discount code that may only be used during your birthday month. To obtain your Birthday Discount code, submit your birthday month in the notes along with your email address, and name here. You can also provide a mobile number to have your Birthday Discount code texted to you for local Markets or online redemption. You must also provide your email address to redeem your Birthday Discount at Markets. By providing your email address and mobile number, you agree to receive recurring Scencio Co. marketing emails and/or recurring autodialed promotional and personalized marketing text messages (like your Birthday Discount code and cart reminders) from Scencio co. Message and data rates may apply. You can still make a purchase from us even if you do not opt in. You may unsubscribe at any time, but you must be signed up at the time of your birthday to receive your Birthday Discount code

If it is currently your birthday month, we’ll send you a code right away that you can use at any time during your birthday month. If it is not currently your birthday month, we’ll send you a code during your birthday month.

How to Redeem Your Birthday Discount

To redeem your birthday discount for an online purchase, enter your Birthday Discount code at checkout. To redeem your birthday discount for a purchase at a Market please bring this code with you and provide the discount code along with your email address at checkout. If you missed your birthday month this year, we look forward to celebrating with you next year.

When redeeming codes at Markets, the customer eligible for the Birthday Discount must be present at time of redemption, present a valid government-issued photo ID and email address. The Birthday Discount is non-transferable and voidable if transferred prior to redemption. The Birthday Discount may not be applied to previous purchases or combined with other offers. YOU MAY ONLY USE YOUR BIRTHDAY DISCOUNT ONE TIME PER CALENDAR YEAR. If we determine that you have used your Birthday Discount more than once in a calendar year, we reserve the right to refuse or cancel any future orders and to cancel your account.

Limitations and Exclusions

The Birthday Discount is not valid on the purchase of gift cards, gift sets, or items with an associated giveback. You may only use your Birthday Discount one time per calendar year. All purchases made with the Birthday Discount are final sale and are not eligible for return or exchange.

Product Information

Where are the products made?

All bracelets are made by hand in Austin, Texas. The gemstones and beads are handpicked to provide meaning to the wearer. Stones and beads are chosen with consideration by where they are manufactured, ethical standards, the quality and grade. 

Are the materials used for the bracelets beads real?

Yes! All of our wood beads, gemstones and seed beads are genuine. Special care is recommend when wearing these bracelets. Wood will absorb water and oil causing a slight change in color. 

How should I care for my bracelet? 

It is recommended to take the bracelet off before showering or submerging in water. If your jewelry does get wet let it dry prior to wearing it. Soap, oil, chemicals and lotions may discolor the stone and wood materials. 

When removing and placing bracelet on wrist be careful not to overstretch the bracelet. Rolling the bracelet over your wrist will protect the string from over stretching. 

Do you offer custom bracelets?

We do! Select Custom bracelet, then the size of beads preferred to use when making the bracelet and size of wrist. Follow the instructions under the product description for the Custom bracelet. Email us at join@scencio.com for your design preferences. 

Will the bracelet I purchase look just like the one in the photo on this site?

All gemstones, seed and wood are natural which gives a unique one of a kind design for each one. The design will be the same however each bead may vary slightly in color. 

How do I know what size bracelet I need?

Follow the directions here

Orders

Do you offer gift wrap?

Yes! We offer free gift wrapping for orders $50 or more. Under $50 grift wrapping is $5. We can also personalize your gift wrap with a wax initial stamp. Send a message in the notes with your order when you check out. You can also email us at join@scencio.com. 

What forms of payments do you accept?

We accept Visa, MasterCard, Amex, Discover, Shop Pay, Apple Pay, PayPal, Google Pay and Facebook Pay. 

Where do I find my order confirmation?

An email confirmation will be sent to you as soon as you place. your order. Be sure to check your email and spam folder for shipping and order confirmation. 

Can I cancel my order?

Once an order has been placed it can not be canceled. 

How do I track my order?

Once your order is placed you will receive a confirmation email. Once the product is shipped, an email confirmation will be sent with a tracking number. 

I Have More Questions

If you haven't found the answer you are looking for email us at join@scencio.com