SHIPPING & RETURN POLICY

Return Policy

Gift cards, Custom pieces, merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.

If you have questions about the return policy or about how to make a return, you may contact Customer Service via email at join@scencio.com

To exchange an eligible item purchased online, simply contact us at join@scencio.com for exchange instructions. Shipping charges may apply on your new order. 

Please allow up to 15 business days from when we receive your return for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact join@scencio.com.

All eligible, unworn, unused items you would like to return for a full refund to your original payment method must be sent back to the Scencio Co. within 30 days of receipt of product in original packaging with no sign of wear.

Gift cards, Custom pieces, merchandise marked as Final Sale, and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange.

Any product purchased during a "Gift With Purchase" or "Buy One, Get One Free" promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted products cannot be returned or exchanged.

All promotions are available while supplies last. Promotion code may be required upon checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

Shipping

Local Delivery

We are offering local delivery within a 15mi radius of our local address in Austin, TX and a minimum purchase of $20. 

Standard Shipping

Orders placed Monday through Friday (excluding holidays) with Standard Shipping Method will be processed and shipped within 1-2 business days once credit card authorization and verification have been obtained.

Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.

Orders submitted before 12PM CST with Next Day or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM CST or Saturday and Sunday will ship the next business day. All orders are shipped via United States Postal Service (USPS).

Shipping windows are estimates and delivery dates cannot always be guaranteed.

The following shipping methods are in effect during this time:

  • • Standard: Will arrive in 3-5 business days after processing and shipping

  • • Two-Day: Will arrive in 2 business days after processing and shipping

  • • Next-Day: Will arrive the following business day after processing and shipping

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS. 

International Shipping and Returns

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Scencio Co. is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Shipping notification will be sent to the email given at the time of checkout. If you have any questions or concerns please email us at join@scencio.com.

Orders and Cancellations 

An agreement for Scencio Co. to sell goods is made when the order is accepted. The description of products, price, and applicable tax are agreed on between the customer and Scencio Co. when an order is placed. The customer is responsible for the charges for transport, packaging, freight, and/or insurance of the order as reflected in the order summary provided upon checkout.

Placement of an order is a binding agreement. Once placed, all orders are considered final and the customer may not change or cancel them. Scencio co. reserves the right to cancel any order for any reason whatsoever, including but not limited to unauthorized, altered, or ineligible use of an offer or payment. Scencio Co. reserves the right to modify or cancel a promotion due to system error or unforeseen problems.

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Scencio Co. within five (5) business days without exception.

Scencio Co. is not responsible for lost or damaged items after an in-store purchase has been made or delivery has been accepted except as otherwise provided in these Terms.